WE HAVE A 5-STAR RATING ON TRIPADVISOR - AND WE WORK HARD TO KEEP IT THAT WAY!
This review is only based on my experience with their customer service. Due to unforseen circumstances my group was not able to go on our scheduled trek.
My group... read more originally booked the Inca Trail, but due to heavy rains the trail was washed out and closed for the entire first half of March. Kusa Treks helped us arrange an alternative route through Salkantay with almost zero effort from us. But as fate would have it, an avalanche would also destroy that trail in late February.
Without missing a beat, Kusa Treks offered us a full refund on our deposits and offered to hold our tickets to Machu Picchu. And once again we were struck with bad luck. COVID-19 was declared a global pandemic. As we scrambled to leave Peru, airbnbs and uber drivers refused to take us simply because we were foreigners. I notified Kusa Treks we would not be able to use the Machu Picchu tickets and without a beat they offered us a refund. We were shocked with how easy it was!
In the face of bad weather, a global pandemic, and an over abundance of bad luck, it seemed like the only good luck we had was picking Kusa Treks. Know that when everything that could go wrong, goes wrong, they won't leave you hanging. Would 100% recommend them to anyone!!
My husband and I learned of Kusa Treks via a family member who'd used their services recently. When I reached out to Michael at Kusa, he very promptly sent me... read more an itinerary based on our interests, which included Machu Picchu and Lake Titicaca. He, Megan, and Erik provided excellent communication. All transfers were on time, and our tour of Machu Picchu with Jimmy was fantastic. I really felt more connected to Machu Picchu after having Jimmy as our guide.
There were only a couple times of miscommunication, but this was resolved quickly and without damaging the relationship. We were even refunded a lunch that had been on our original itinerary but we did not have, for one reason or another.
Overall, I would definitely recommend Kusa to anyone traveling in Peru. They provide excellent service based on the client's interests, communicate well, and put the client first.
My husband and I met Michael from Kusa Treks at the Travel and Adventure Show in DC, and we decided to use them to schedule a visit to Peru. While... read more our itinerary was not complicated, the process was not as seamless as it should have...More
My wife set up this trip up with Kusa Treks because she wanted me to take our son to Peru in an effort to get him to embrace his Peruvian... read more culture. Thanks to Kusa Treks, mission accomplished!! As my 17 yr stated towards the end...More
My dad and I went on this trek over New Years with our guide Ronny and the rest of our crew. Ronny was very knowledgeable and the rest of the... read more team was also very helpful the whole time! All of the meals that we ate...More
We did the 4-day Classic Lares Trek to Machu Picchu. Our tour guide, Aldo, was incredible. He was so patient with us and so knowledgable! The trek took us through... read more the highlands and we camped in some of the most incredible places. We had 2...More
Kusa Treks fulfilled our families request for a 10-day excursion for a brief Quito visit and 6- nights on the Galápagos Islands. It was an adventurous itinerary to help us... read more explore 4 different islands. Kusa Treks arranged for an individual coordinator on each island who...More
I can honestly say that Kusa Treks was an incredible company to deal with. We were dealt with numerous setbacks due to delayed airline flights and missed connections. At every... read more turn, Kusa responded positively with a new plan to make the Inca Trail trek happen....More
After extended research of looking for a tour operator who approaches culture, nature, and good ole times in my ideal balance, I finally found what I was looking for with... read more Kusa Treks. I first spoke to Michael over the phone, and he was able to...More
Kusa treks was great. We did an overnight hike (camping) and then one night in a hotel near Machu Pichu (with a tour the next morning). We had prepared for... read more the hiking but there was really no way to prepare for the altitude. All members...More
My husband and I went with Kusa on the 4 day Lares/Inca Trail trek which ended up in Machu Pichu. We LOVED the beauty of the Andes! I'm so glad... read more we chose Lares to see the beauty and majesty of this part of the range!...More
Kusa Treks made my Peruvian dream come true. I originally wanted to do the traditional Inca Trail but when I tried to book they were completely booked and suggested the... read more Salkantay Trek. The Salkantay 5 day Trek to Machu Picchu was an unforgetable experience! I...More
We TOTALLY LOVED this trip! We are usually pretty independent travelers but loved having everything arranged. The accommodations were great, guides were beyond awesome and knowledgeable. We... read more loved Aldo who was our guide to Machu Picchu.
Just returned from a trip to Peru, arranged by KUSA and it was awesome! 2-day hike leaving Cusco, with trip to Machu Picchu on third day, train to Puno... read more on 4th and all-day excursion on Lake Titicaca the 5th. They helped up plan, facilitated the bookings and executed on deliverables exceeding well. Carlo was our climbing guide and was a great match for us. Looking back, I don't think we could have pulled this off on our own. Well done KUSA!
I recently returned from Peru where my brother and I hiked the Inca Trail to Machu Picchu with Kusa Treks. Aldo, our guide was wonderful, and we learned so much... read more about the history of the Incas and Machu Picchu. Aldo is such a wonderful, caring person and so knowledgeable about the Inca sites along the trail as well as the flora and fauna. Although the trek was tough, going up and down the many steps on the trail, it was well worth it when we reached the top of Dead Woman's Pass and also the Sun Gate above Machu Picchu. All along the trail Aldo encouraged us and kept us going until we hit the campsite for lunch each day and the campsite each night. Everyone from Kusa Treks was amazing. The porters carried all the equipment including the food that our chef turned into wonderful meals. Everything we needed was provided. It was a trip of a lifetime and one which Kusa Treks definately enhanced. I would recommend Kusa Treks for any of there treks in Peru. More
Our 5 day trek through the Salkantay Pass to Machu Picchu was absolutely amazing. Our guide Juan Pablo, the staff, and of course our trail dog, Scotty, were so wonderful.... read more The views were awesome, the food was amazing, and every detail was accounted for. We wish we could do it again! We couldn’t have been any happier, we loved every minute.
The guys from Kusa trek where amazing. We did the Sacred Valley (1 day trip) and the 2 day Machu Picchu trek with them. Everything was well organized and fairly... read more priced.
Both our guys, Henri for the Sacred Valley and Felipe for the Machu Picchu trail where amazing. They both are locals from the Cuzco region and they were able to transmit the love and passion they have for their country to the group. They teach us a lot about the history of the sites and also about the Andean religion and customs. Overall it was an incredible experience and the people from Kusa Trek where a bit part of that. More
Kusa Treks arranged a custom itinerary for us that allowed us to do a 4 day trek to and from Choqeuquirao, linked with day trips to both Machu Picchu and... read more Rainbow Mountain. Our group had the time of our lives and got to see some really remote spots. The guides knew their stuff and helped us find the best sites. The support staff was incredible, with some of the best cooking I've ever had while on a camping trek and the most courteous horsemen. The drivers got us quickly and safely where we needed to be through Peruvian roads and traffic! The booking process itself was easy and everyone was available to answer questions. I would definitely recommend Kusa Treks for your Peru adventures. We went with a group of five and they were able to work with us to make a trip that seemed custom tailored to exactly what our group wanted to do!
The trip was just amazing. Everything was organized perfectly. First day we did the whole day trekking and in the evening we arrived to Machu Picchu. We spent night in... read more Aguas Calientes and on the second day we were discovering Machu Picchu. Our tour guide Carlos was awesome. He knows a lot about the Machu Picchu's history so the trip was even more incredible. Also he was very helpful during the trekking time and gave us useful advises. Great thing was also food. I am vegetarian and I had the most delicious lunch I can imagine. I definitely recommend Kusa Treks and I think I will come back to make 4 days trekking to Machu Picchu with them. More
Our 4 day hike on the Inca trail was absolutely incredible and we attribute that to Kusa Treks. The food was gourmet and delicious. The porters (amazing men who carried... read more all of our things and set up our tents, etc) were super heroes. Our guide, Aldo, was the most kind, caring, supportive, and knowledgable leader we could have asked for. There were parts of the trail that were challenging and sometimes scary (dead woman's pass and walking down steep, sometimes slippery stairs) but these challenges were met with patience and encouragement by the team. We never felt rushed or like we were going too slow, which made the trip more enjoyable. Though the trail itself was challenging, every moment was worth it!
We also took part in the Cusco city tour and the Maras and Moray tours and had an amazing time touring Cusco with Kusa Treks by our side.
We have no regrets about booking with Kusa Treks and would do it all over again in a heartbeat.
I had the most terrific time on my short Inca trail trek with Kusa Treks. Our guide Edwar was so knowledgeable and shared great stories of the Incas, pre-Incas, and... read more the Cusco area. He also had jokes which I appreciated. During my excursion, I sprained my ankle and Edwar was right there with a wrap to stabilize it and took me to the Medical Post once we got to Agua Calientes. I would definitely recommend Kusa Treks to any friends who are planning to take a trip to Cusco to see Machu Picchu or any other excursions (and actually already have!). The service and experience was impeccable. So far, this is the highlight of my Peruvian travels. Also, the beauty of the Andes doesn’t hurt. I still can’t get over how unreal being amongst the mountains and the Incan history felt. More
I loved hiking the Inca Trail with Kusa Treks! The staff were so nice and the food was amazing! Our guide did a lot to make us feel comfortable and... read more cheer us along the path and was also super knowledgeable. I learned so much and had a great experience. However, be warned that the hike is not easy. The elevation is killer and the hike is somewhat strenuous. But I had a fantastic time and would definitely recommend it for anyone looking for an adventure!
We just got back from a trip to Peru where we used Kusa Treks for different tours and transfers. Communication pre-trip with Michael (and later Megan) was excellent, super speedy... read more and efficient. Erik, Kusa Trek’s owner, surprised us by meeting us at the airport for our transfer and gave us a great orientation and briefing on the city (we expected this pre-trek but most definitely not upon arrival to Cusco). Erik is charismatic and relaxed and has a gift for putting clients at ease. We did the city tour of Cusco with Aldo the following day. He was very knowledgeable and accommodated a change in the usual itinerary (per our request) without batting an eye. We enjoyed our improv tour of the market and we loved learning about local products and customs. The following day we visited Moray and Moras with Edwar. Making lunch together with local women was a definite highlight! The next day we started our 3n/4d Lares and Inca Trail trek with Edwar as our guide. The Lares Trek, although challenging due to the altitude, was absolutely stunning and so worth it! Between the Lares Trek and Inca Trail we actually preferred the former. Kusa Trek’s support staff (Juancarlos, Angel, Francisco & Victor) were AMAZING, super efficient and kind. Juancarlos even surprised me with a cake on our last day together. Kusa Treks’ equipment was top-notch so don’t hesitate about renting directly from them. Supporting small & local was very important to us so choosing Kusa Treks (based on reviews and our initial impressions) was a no-brainer for us. We were very pleased with our choice.
Kusa Treks takes care of so many things for this trip. They really go to a lot of extra effort to make the trip a great experience. Our... read more guide Aldo was very knowledgeable and shared a lot of information about the Inca sites and flowers, plant and animals and ecosystem. I really recommend Kusa.
We recently visited Cusco and did three tours through Kusa Treks. The first two were while we acclimated - a city tour of Cusco and the tour of Maras and... read more Moray (salt pools, terraced ag and women’s weaving collaborative). These two tours were so interesting! We then did the four day Lares Valley/Inca Trail trek. The team that made this happen was incredible - Erik, Michael and Megan were very responsive during the planning portion and the trek itself was challenging (wow altitude), but the geography of the Lares Valley is stunning and of course the Inca Trail and Machu Picchu were beautiful too. Combining these two gave us the best of both worlds. The food that Chef Juan Carlos and Angel were able to cook while camping was amazing. Our entire trekking team made the experience great. More