COVID-19 FAQ

How does the CoronaVirus impact trips to Peru
Are there confirmed cases of the CoronaVirus in Peru?
Yes. As of April 23, 2020, there are 20,000+ cases in Peru. The majority of these cases are in Lima.
What is the current state of Peru? 
On March 15, 2020 the Peruvian Government declared a National State of Emergency, which resulted in: a compulsory quarantine of all citizens, closed borders to all foreign countries, and a shut down of retail shops and restaurants.

On April 23, 2020, President Martin Vizcarra extended the nation-wide shut down until at least May 10, 2020. 
I currently have a trip planned to Peru with Kusa Treks, how does COVID-19 affect me? 
  • Trips starting in April/May/June: Cancelled. You can reschedule your trip for later this year or for any date in 2021 or 2022 at no penalty. 
  • Trips starting in July and onward: No current change. We will update this page on June 1, 2020 regarding trips that have a departure date in July. 
Who can I contact with questions? 
Our offices are currently closed as a result of the State of Emergency declared by the Peruvian Government. We are able to communicate via email, although please expect a delayed response.

For those interested in booking a trip later this year or for next year please email [email protected]

For those who have a trip booked already please email [email protected] 
Communication from our owner - 22 May 2020
Dear KUSA TREKS guests,

We hope that you are all doing well and staying safe during these trying times brought about byCOVID-19. We know that many of you have been impacted, and we want to send our warm regards as well as explain where we are as a company and our policies moving forward.

We would like to assure all of you that we here at KUSA TREKS will do everything we can to make your dream of traveling to Peru come true! This global pandemic is not something we could have prepared for, and we are trying to adjust and adapt our policies as conditions change in Peru and around the world.

We are committed to finding the best options for our guests and employees. As each of your situations are unique, we will work with you individually to find the best possible solution. We are aware that even if Peru is back to normal soon, other countries may still have travel restrictions in place. Our guides and porters want to get out on the trail just as much as you do! We are doing our best to support our community during this difficult time.

We will update the information below as the situation develops:

The current situation in Peru:
• The government of Peru has closed its borders through May 24th. This date has been continually pushed back and could continue to be postponed.
• Quarantine measures in Peru have been proactive and stringent, which has kept our numbers of confirmed cases and deaths low, especially in the Cusco region.
• We plan to reopen our office as soon as quarantine regulations allow. We also plan to start facilitating tours and treks when international flights are again permitted to land in Peru.
• Inca Trail permits are now transferable but remain non-refundable per government regulations. No additional permits will be issued for dates that have cancelations, and remaining permits for later dates are still “first come, first served.”
• You can ensure your preferred dates of a rescheduled Inca Trail Trek by notifying us by September of the year prior to your trek.
• The government will not reduce or refund tour company taxes that we paid on our guests who have booked for 2020.
• Peru Rail is allowing tour companies to postpone or transfer the tickets we have purchased but will not give refunds.
• Most international airlines are allowing guests to rebook their flights without extra fees.
• The government of Peru is supporting vulnerable families with financial assistance, but there are no bailout packages for the tourism industry like some airlines are receiving.

Postponing your trip with KUSA TREKS:
The safety and wellbeing of our travelers and staff is our highest priority. Therefore, effective 16 March, KUSA TREKS will suspend all tours until 15 June, 2020. Given the unprecedented impact of COVID-19, we have updated our rescheduling policy effective immediately: If you have a tour or trek booked at any time in 2020, 100% of your payments can be applied to a future trip in 2020, 2021 or 2022. Even if you cannot make a decision until a week before your trip, we can still reschedule you.

At this point, we do not need the exact dates that you plan to reschedule and do hope that you are able to keep your trip to Peru! We are not expecting you to be able to pick new dates for your trip until flights have reliably resumed. When you are able to reschedule new dates, please email us at [email protected] If you must postpone to 2021 or 2022, please email us by December 2020 to let us know which month you are planning to visit Peru.

Note on Refunds:
Tourism is the main economic activity of Cusco and provides the majority of jobs in the region. Our company must protect our employees to allow us to start operations as soon as possible with the same experienced staff we rely on to provide excellent service. Also, every booking incurs fees which are non-refundable. For these reasons, we are unable to offer a refund of your deposit. We are providing you the option to change your tour/trek date (without paying any penalties)to new dates up to December 31st, 2022.

***If you are forced to cancel your trip, we will provide a letter for your insurance company so that you can request a refund from them.***

Terms & Conditions

Give the gift of Peru!
If, for any reason, you are unable to reschedule your trip from now through the end of 2022, you can transfer your reservation and deposit to any friend or family member. Send us their full name and email address, and we will take it from there!

Some potential good news!
According to a study published in the US by the National Institutes of Health, SARS-CoV-2, the virus that causes COVID-19, is weakened by altitude. We hope that this will continue to protect the Cusco region,as we have had very low numbers of cases since the pandemic started. In the future, it is likely that vacations to the mountains will be safer than vacations to the beach. You can read the study here: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7175867/

Contact us!
You can contact our support team online and over email. However, we are urging customers whose tours may be impacted to hold off from contacting our customer service team unless your tour departs before June 30. Like most countries around the world, this is a difficult time for small businesses in Peru. We are grateful for your support and patience through this challenging time and encourage everyone to be kind to one another while we navigate this global crisis.

A HUMBLE NOTE
KUSA TREKSis a small, local Peruvian tour company. We are experiencing hundreds of messages and calls about postponing or canceling at this time. We want you to know that, while this pandemic is scary for our company, we are committed to helping our guests, staff and community. We believe in being resilient and will come through this together. At this time, we are choosing not to lay off any of our regular staff, as they rely on us to provide for their families. We are also supporting our porters, cooks, and guides. The loss of work, even for only a month, is devastating for their families and communities.

Most of you have only paid your initial deposits for tours and treks with KUSA TREKS, which is around $200 per person. We ask for your patience and hope that you are able to postpone your tour to a later date in 2020, 2021 or 2022.

We have received kind messages from several past and future guests of KUSA TREKS who have asked how you can help in this time of crisis. If you are unable to do your tour, you can donate your deposit to our fund for out-of-work porters and their communities, which were hit hard by the sudden stop in tourism and the devastating landslides of February. We will move your deposit to our new KUSA TREKS Community Support Fund and will send 100% of that deposit to the hardworking people who have been most affected by this global pandemic and economic disaster. Former guests can send donations through PayPal.

We thank you for choosing KUSA TREKS as your tour operator in Peru. We sincerely hope the world returns to normal soon and that we can begin doing what we love againASAP: showing people from around the world the wonder and beauty that Peru has to offer. We look forward to seeing you all in the future!

Stay Safe and Healthy!
Best wishes,
Erik Bayona
Founder and Owner of KUSA TREKS